POLICY

Can you juice my produce if I bring it to you?

No, we can’t. To ensure safety and cleanliness, we can only serve the produce that we purchase and clean ourselves.

Can I add my own powder or medication to the smoothie?

When you have the drink in your hands you can do whatever you want! But it’s against the law for us to take anything from you—produce, powders, supplements—to process through our machines. Our counter only works in one direction—from us to you. 

Can I bring my own reusable container?

Yes, you can, and we're happy to fill your container instead of ours. However, you will still receive the standard product portion no matter what the size of your container.

Can I get a refund?

We’re happy to remake anything you ordered at the time of purchase if it does not meet your expectations. Please check your order before leaving the store as we do not offer refunds. This policy is printed on the store receipt.

Do you sell gift cards?

Yes, purchase online or at any LOLEO location. Gift cards are available in any amount and are valid at all of our SC stores. All gift cards (both physical & digital) sales are final.

Is LOLEO A REAL JUICE BAR a franchise, or part of a chain?

Nope. We’ve proudly been independently owned and operated in SC since 2019

Loyalty points programs: How does it work?

Can I get a physical loyalty card?
No. Our program is completely digital.
How do I get points?   
You get 1 point for every purchase after you reach 10 points you can get a free fresh juice, smoothie, or adaptogen lattes.

Will my points expire?
Points never expire!

Can I bring my bike into the store?

Please leave your bike outside. Our stores are small, and we need as much room as we can to accommodate juice-thirsty folks.

Why do you charge sales tax?

It is South Carolina law and we pay this tax to the State.

Why do you only offer one size smoothie?

Our recipes are standardized for quality and consistency at 20oz so that you’re guaranteed a delicious drink every time.

Why do you use frozen fruit in your smoothies?

We freeze bananas and some other fruits because it makes for thicker, tastier smoothies—and lets us source quality ingredients year-round.

What's the difference between fresh squeezed and cold pressed juices?

Our juices are 100% raw.

Your order is made right there on the spot using centrifugal juicers which use spinning blades to extract juice from fruits and vegetables.

You can also pick up our bottled juices on sale in our store refrigerators. These bottled cold-pressed juices are made with a hydraulic press  This method uses high pressure to extract the juice, which preserves the highest nutritional content possible and delivers pulp-free juices that are superb for detoxification programs.

At LOLEO we offer both made-to-order centrifugal juices and cold-pressed bottled versions because it's a question of taste and convenience!

Do you have gluten-free offerings?

Yes! All of our juices and smoothies are gluten-free. We also offer a range of gluten-free snacks and baked goods.

Are your juices and smoothies vegan?

Most of our menu is vegan.

That said, we do have an option of whey protein smoothies. Honey is also used throughout the menu. If you'd like a plant-based substitute let us know – we're happy to make the swap.

Are your protein powders organic, sugar free or unflavored?

Yes! Both our options of protein powders are USDA organic, unflavored, and absolutely no sugar added or BS!

I ordered at the wrong location, can I pick it up here?

Our online orders are very simple. You choose your location of pickup and the time.

If you place your order you will need to pick it up at the location you chose.  Unfortunately, we do not have the ability to switch the orders back and forth. Each location operates separately. Thank you for understanding. 

CANCELLATION POLICY for cleanse purchase

We do not offer refunds after your order is confirmed.

If you need to change or postpone your order, you must notify us at least 72 hours before your start date.

We will give you a credit to use at any available time in the following 12-month period. For example, if you are scheduled for a Thursday start date, you must inform us of changes by 9am Monday. We do not offer credit for cancellations made less than 72 hours before your start date. We cannot offer credit if you cancel during the cleanse. If there are medical reasons for canceling after the 72-hour deadline, we ask you to submit a doctor’s note.

Requests for credit based on medical issues will be handled on an individual basis. We reserve the right to make decisions case by case.